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Platin Support

1 (866) 752-8461

We're here to help.

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Review FAQs and other helpful information.

Submit a request.

Complete our support form and we'll get back to you shortly.

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Already own a Platin system or simply considering one? Give us a call.

Join our Friends and Family program.

To enroll in our Friends and Family program, simply register your product. You'll receive special discounts—not only for yourself—but also to share with friends and family.

View return and repair information.

Find out how to initiate a return and how to send in a product for repair.

Get started with Milan.

From set up to content, get the most from your Milan surround sound system.

Get started with Monaco.

Set up and register your Monaco system. Registration enrolls you in our Friends and Family program.

Returns and Repairs

What is your return policy?

You can return a product up to 30 days from the date you placed your order.

Please make sure to repackage your product in the original packaging.

How do I return a Platin product?

If you purchased the product from the Platin Store at, contact with the following information:

  • First and last name
  • Phone number
  • Order number
  • Reason you're returning the product
  • If you have not contacted Platin Support, we may contact you and offer technical assistance.

If you purchased the product from a retailer, such as Amazon, please contact the company you purchased the product from to initiate a return.

How do I initiate a repair?


To initiate a repair for a product under warranty, submit a support ticket or email us at Please include the following information:

  • First and last name
  • Shipping address
  • Email address
  • Phone number
  • Proof of purchase
  • Detailed information about the problem

Replacement Under Warranty

If you request a replacement during the warranty period, Platin Support must validate your warranty and troubleshoot the issue before your request will be processed.

  • Approved warranty replacements will be shipped within one to two business days from the date of the request.
  • Upon receipt of the replacement, please return the original component for inspection and analysis. A prepaid return label will be included with your warranty replacement.
  • Warranty does not cover failure of the product arising, in whole or in part, from improper installation, storage, transportation, misuse, abuse, accident, neglect, mishandling, unauthorized repair, modification, or wear from ordinary use or environmental deterioration.

Have a question? Get in touch.


1 (866) 752-8461