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To enroll in our Friends and Family program, simply register your product. You'll receive special discounts—not only for yourself—but also to share with friends and family.
Find out how to initiate a return and how to send in a product for repair.
From set up to content, get the most from your Milan surround sound system.
Set up and register your Monaco system. Registration enrolls you in our Friends and Family program.
You can return a product up to 30 days from the date you placed your order.
Please make sure to repackage your product in the original packaging.
If you purchased the product from the Platin Store at www.platinaudio.us, contact firstname.lastname@example.org with the following information:
If you purchased the product from a retailer, such as Amazon, please contact the company you purchased the product from to initiate a return.
If you request a replacement during the warranty period, Platin Support must validate your warranty and troubleshoot the issue before your request will be processed.