You can return a product up to 30 days from the date you placed your order.

Please make sure to repackage your product in the original packaging.

If you purchased the product from the Platin Store at www.platinaudio.us, contact orders@platinaudio.us with the following information:

• First and last name
• Phone number
• Order number
• Reason you're returning the product
• If you have not contacted Platin Support, we may contact you and offer technical assistance.

If you purchased the product from a retailer, such as Amazon, please contact the company you purchased the product from to initiate a return.

Repairs

To initiate a repair for a product under warranty, submit a support ticket or email us at support@platinaudio.us. Please include the following information:

• First and last name
• Shipping address
• Email address
• Phone number
• Proof of purchase
• Detailed information about the problem

Replacement Under Warranty

If you request a replacement during the warranty period, Platin Support must validate your warranty and troubleshoot the issue before your request will be processed.

• Approved warranty replacements will be shipped within one to two business days from the date of the request.
• Upon receipt of the replacement, please return the original component for inspection and analysis. A prepaid return label will be included with your warranty replacement.
• Warranty does not cover failure of the product arising, in whole or in part, from improper installation, storage, transportation, misuse, abuse, accident, neglect, mishandling, unauthorized repair, modification, or wear from ordinary use or environmental deterioration.